What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Retrace email from sender

    Asked by cbeausoleil on February 10, 2011 at 04:03 PM

    How do I retrace the original email from a sender? I just recently received a rude submission from a recipient and I believe it's one of my employees. Is there a way to find this out?


    Any help with this would be greatly appreciated.

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    JotForm Support

    Answered by abajan on February 10, 2011 at 09:57 PM

    You can get the IP address but not the email address, unless the user entered the correct address in the form which is unlikely in this scenario. Put {ip} wherever in the notification you want the IP adress to appear. You may find this link helpful.

    You can also get the IP address by simply doing this.

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    Answered by nappy on February 09, 2013 at 04:49 AM