Account: Payment Submissions not counted

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    johncarrollchristmas
    Asked on January 30, 2018 at 10:58 AM

    I have a question about Payment submissions.  What exactly constitutes a payment submission.  I have a form that I am using the Square widget to collect payments.  Is that not a payment submission?  I have collected about 30 payments with the form submissions but do not have any payment submissions per my account.

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    aubreybourke
    Answered on January 30, 2018 at 12:04 PM

    I have a question about Payment submissions.  What exactly constitutes a payment submission.  I have a form that I am using the Square widget to collect payments.  Is that not a payment submission? 

    Yes that's correct if you take a payment with Square or any payment integration, that will count as a payment submission.

    I have collected about 30 payments with the form submissions but do not have any payment submissions per my account.

    Your payment submissions will reset on the 1st day of each month.

    You are on the Silver plan. Our monthly payment limits currently look like this:

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    johncarrollchristmas
    Answered on January 30, 2018 at 12:47 PM

    But I have no payment submissions when I have collected 33 regular submissions (that included Square payments).  Are you saying that the payment submissions I collected in January will show up in February usage statistics? 

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    aubreybourke
    Answered on January 30, 2018 at 12:57 PM

    I see you have 33 regular submissions for January. And zero payment submissions for January. 


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    johncarrollchristmas
    Answered on January 30, 2018 at 12:59 PM

    Yes but why? If collecting a payment with a submission counts as a "payment submission" why do the two not equal?

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    Marvih
    Answered on January 30, 2018 at 02:09 PM

    Let me escalate this to our development team. It seems this is a bug on the Square Payment integration.