Why are Comcast Emails not receiving Auto Respond Message ?

  • Profile Image
    zapro
    Asked on October 07, 2012 at 11:16 PM

    I have been try to resolve this Comcast issues for a week or so. One of your tech guys is aware of it. I do not recieve any auto response when using any Comcast email address. I have tried the noreply@jotform suggestion, but to no avail. 

    Please help.

    -Thanks,

    -G.

  • Profile Image
    Rodjit
    Answered on October 07, 2012 at 11:38 PM

    Hi,

    I have checked your form settings and your auto responder "Sender E-Mail" is set to noreply@jotform.com, please change it to your personal email address.

    noreply@jotform.com can only be used when your personal email won't work on email notifications even if that email isn't in our bounce list.

    Hope this helps.

    Thanks

  • Profile Image
    zapro
    Answered on October 08, 2012 at 04:02 AM

    The change you suggested did not work either.

  • Profile Image
    idarktech
    Answered on October 08, 2012 at 04:27 AM

    @zapro,

    I just tested your form and I was able to received the auto-response message.

    Can you try white listing JotMail IP's on your email provider side? This might help. Also, try adding noreply@jotform.com to your trusted sender's list. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks!

  • Profile Image
    zapro
    Answered on October 08, 2012 at 04:53 AM

    When you said you Tested my form, did you use a comcast email ?  Because I have stated that the form works fine when no comcast email is used.  

     

    Is this what you are talking about ?  http://feedback.comcast.net/index.php

  • Profile Image
    idarktech
    Answered on October 08, 2012 at 05:24 AM

    @zapro

    Thanks for your reply.

    I used my own email address like how it normally works. Sorry but I'm not quite familiar with comcast, if that's an email forwarder program, try checking it's settings as I'm sure they are blocking email messages coming from JotForm, is that possible with comcast? If there's a way to white list JotMail IP's to that email provider, that would be a big help to avoid messages being caught by spam filters. You can get the IP addresses here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks!

  • Profile Image
    jaydorner
    Answered on October 08, 2012 at 05:26 AM

    I don't know about comcast, but none of my customers are getting auto responder emails from any of my forms at all, regardless of email address?

    Sorry to hijack the topic but my topic is not getting any answers on this?

  • Profile Image
    zapro
    Answered on October 08, 2012 at 05:29 AM

    You are not familar with Comcast Email ? They are one of the largest ISP in the USA. Owned by NBC Uninversal.  I already use the link you sent me. I sent you a link so that you folks from Jot Form can fill out and request that Comcast remove you from thier list.  http://feedback.comcast.net/index.php

     

    Thanks.

  • Profile Image
    Rodjit
    Answered on October 08, 2012 at 06:06 AM

    @jaydorner,

    EDIT: 

    My colleague has just answered your question on this thread, http://www.jotform.com/answers/136718-Auto-Responder-Emails-not-being-sent#3.

    Thanks

  • Profile Image
    zapro
    Answered on October 08, 2012 at 06:41 AM

    You folks seem to be stuck on my issue ? 

  • Profile Image
    zapromedia
    Answered on October 08, 2012 at 07:12 AM
    New response receivedWith all due respect ( because I love JotForm ) You keep giving me the same answers. Where do you White List these IPS ? Here ---> http://feedback.comcast.net/index.php
    I added all your Ip addresses to this form, is this the right place ? Do you know of another place for Comcast ? Two weeks ago one of your Support People
    acknowledged there was some issue with Comcast and he said he’d be keeping an eye on this. I feel like we are going round & round.
    Thanks.
    -Zapro
  • Profile Image
    zapro
    Answered on October 08, 2012 at 07:16 AM

    zapptv@comcast.net

  • Profile Image
    zapromedia
    Answered on October 08, 2012 at 07:45 AM
    New response receivedThank you very much. Your support is very much appreciated. My only worry is I have many accounts that
    I manage with JotForm ( about 12 ) I hope my clients are not missing any potential business. Any fast
    solution from you and Comcast would be a great relief !
    Thanks Again
    -Z.