Did my account really reach 1000 submissions limit?

  • Profile Image
    ronmansfield
    Asked on January 30, 2018 at 11:50 AM

    My account was just charged and in less than 2 days it is saying I have reached my 1,000 limit. Is that correct?

  • Profile Image
    Adrian
    Answered on January 30, 2018 at 12:46 PM

    I see that you have upgraded from Bronze to Silver.

    Yes, this month, there have been 1023 submissions on your forms up to now.

    This counter is reset on the 1st of each month. So, the counter is not depended on the day your account was charged but it adds up the submissions for the whole month.

    Help Article: Understanding Your Account Usage and Limits


    Let us know if you have further questions.