What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Using a Dropbox upload form, does Jotform still host my file uploads?

    Asked by bencarey on October 08, 2012 at 12:33 AM

    I love your dropbox integration feature.

    Using this option, I would have assumed that the uploads are no longer hosted on the site. Is it possible to only send the files my clients upload to my Dropbox account, and not have them upload to your server? It seems silly to host these files both on Dropbox and Jotform at the same time. 

    I have set up a form to receive audio files from students, and I won't be using your service unless I can receive the files only in one place.

    Many thanks,

    Ben

    Sydney, Australia

    Page URL:
    http://form.jotform.co/form/22808479002857

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    JotForm Support

    Answered by Rodjit on October 08, 2012 at 12:49 AM

    Hi Ben,

    Initially, uploaded files by your users are stored in our server(s), this is a Jotform default settings. You can always delete submissions from your Jotform account if you don't want them to be stored up in our servers.

    Please let us know for any questions you may have. We're here to help.

    Thanks

  • Profile Image

    Answered by bencarey on October 08, 2012 at 12:53 AM

    So does this mean I need to delete every submission received to free up space? 

    Is there a way to disable uploads to your server and maintain DropBox integration only? You mention it's a default setting... a default setting can usually be changed, can't it?

    Thanks

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 08, 2012 at 01:05 AM

    Hi Ben,

    So does this mean I need to delete every submission received to free up space? 

    Yes.

    Is there a way to disable uploads to your server and maintain DropBox integration only?

    I'm sorry by saying default settings. What I mean is, It's not possible to directly upload those files into your dropbox account. All files are stored in our server for many purposes.

    Hope this clear up everything, sorry for my first answer. Cheers! :)

    Thanks

  • Profile Image

    Answered by bencarey on October 08, 2012 at 01:07 AM

    Ok thanks that clears things up. 

    Unfortunately I won't be making use of your service if this is the case.

    Perhaps it would be useful to make this clear in your documentation/advertising regarding dropbox as there may be other users that have been confused by this.

    Thanks

  • Profile Image
    JotForm Support

    Answered by idarktech on October 08, 2012 at 01:45 AM

    Thanks for your input and apologies for the confusion.

    Actually that's how dropbox integration works. We keep every files for backup purposes so you can always access your files whenever its deleted (or accidentally deleted which happens a lot) on your 3rd party services like dropbox. However, you can always delete these files from our server by deleting submissions containing uploaded files. A quick way is to right click a form and select clear all submissions.

    Thanks.