- mincklemAsked on January 30, 2018 at 01:45 PM
I saw this post https://www.jotform.com/answers/619368-Encrypted-Form-Data-remains-encrypted-when-downloaded-on-Excel and I'm needing to download the encrypted data from my form into a CSV or Excel.
I saw that during 2016 this was impossible and I tried downloading into Excel but the information was still encrypted. I can see the unencrypted information in my Submissions window in Jotform. Please let me know what I can do.
- JotForm SupportJohn_BensonAnswered on January 30, 2018 at 02:51 PM
Unfortunately, the PDFs, Excel, Google Spreadsheets, Reports, and Email alerts are not available when the Encrypted Forms is enabled. For more information, please visit this link: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#What-Happens-to-Uploaded-Files-on-Encrypted-Forms
I hope this information helps. Thank you.