Sub-user: cannot access shared forms

  • sfriday
    Asked on January 30, 2018 at 4:39 PM

    I have created a new user on our account. (sfriday@ohiostatehouse.org)  That user received the invite email, but it did not ask them to set up a user name and PW and is not giving them access to shared forms.  

    What is the fix?


    Page URL: https://www.jotform.com/build/50993142037959
  • aubreybourke
    Replied on January 30, 2018 at 5:58 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    What is the username of the subuser?

  • sfriday
    Replied on January 31, 2018 at 11:43 AM
    Mhulse@ohiostatehouse.org
    [X]
    ...
  • aubreybourke
    Replied on January 31, 2018 at 12:39 PM

    That email was registered with a temporary account. So I have deleted it.

    Please ask your subuser to open a FREE account with email Mhulse@ohiostatehouse.org

    They can register here:

    https://www.jotform.com/signup

    It should automatically connect him to your account as the email is linked. He will see the shared folder in his new account.