hello i'm a new user to jotform ( sebiloe).

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    Asked on October 08, 2012 at 08:20 AM


    i'm a new user to jotoform ( sebiloe).

    i have some troubles with gdrive integration.

    I succeed to integrate my form (called

    Formulaire Contact Général Iloé ).

    A folder has been created to gdrive it's OK. but the submissions I tried to do myself in order to test it never appears into the gdrive folder created (Formulaire Contact Général Iloé 's folder).

    I've got another fo

    rm i test ( Send a file ) that is integrated with dropbox and there are no mistakes, new submissions "appears" in the dropbox folder.

    is it possible to help me please?


    This is a re-post of a comment on Send Your Form Uploads to Google Drive

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    Answered on October 08, 2012 at 08:30 AM

    I have cloned your form and tested Google Drive integration using my own account but I was unable to reproduce your issue.

    Everything seems to work fine as I have received the files without troubles.

    Can you please try removing the current integration, then re-integrate your form to Google Drive? Afterwards, get back to us with your results, whether positive or negative.

    We'll await your feedback. Thanks!

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    Answered on October 09, 2012 at 06:04 AM

    Hello and first of all thanks for answering so quickly!

    I tried several things with the 2 test accounts and frank_iloe seb_iloe (I manage cretion forms for our  company Iloe)
    1. I deleted the GDrive or Dropbox integration
    2. I recreated the integrations with the form
    a) Form dropbox >>>>
    "General Contact Form Iloe" sebiloe account is connected, but not create new folder on Dropbox and not bid on dropbox. Whereas with the test form "send a file", the account created on October 4 sebiloe all had gone well
    b) GDrive >>>> the file name of the form "Contact Form VitaSpa - for professionals franck_iloe Account" is created, but submissions are not recorded in the GDrive
    3. I created an integration with google spreedsheet with the form "Contact Form VitaSpa - for professionals franck_iloe account" >>>> that it works! Jotform folder was created and the excel sheet

    I do not understand what's going on! I cleared the cache, removed integrations, repeat the process but without success ( integration is declare OK but no new file folder or subimssion neither in dropbox ( except "Send a file form") or into g drive.
    Maybe we could contact us by email. I could give you my password gmail address frank_iloe@gmail.com so that you do the test. because you say it works for you but for me nothing really works

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    Answered on October 09, 2012 at 06:09 AM

    i remenber one thing

    the first integration i've made ( form : send a file from my account sebiloe) was directly from dropforms on the 4th october. and then it made me open an account with jotform

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    Answered on October 09, 2012 at 06:46 AM


    Ok, please send your gmail login details to support@jotform.com so we can check it further. I can't even reproduced the problem on my end.


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    Answered on October 10, 2012 at 03:20 AM

    Hi guest_22812089102042,

    Thanks for your interest in Jotform. Can you please confirm that your problem persists? We are here to help you.

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    Answered on October 10, 2012 at 10:57 AM


    it persits but  I tinkered a solution

    1. Google drive integration works only from Google Chrome launcher

    2. For DropBox integration, no folder "appears" in my dropbox account since I tried to test the form with a first submission; As soon as I submit for the form, the folder is created in Dropbox account !