The Reply button is grayed out or disabled in the submissions page

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    Asked on January 30, 2018 at 07:09 PM

    I would like to reply to form submissions.  When I go to the JotForm inbox and view submissions, the reply button is greyed out.

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    Answered on January 30, 2018 at 09:51 PM

    That is because the email address field is empty in the submission. You cannot reply without an email address.