Sliders with calculated result: Total from multiple sliders is not calculating properly when page break is involved

  • Profile Image
    gusswil
    Asked on January 30, 2018 at 08:04 PM

    Hi,

    I have built a form in which people can calculate how many hours of work experience they have had at different workplaces. Individuals can use the slider with calculated result to determine how many hours of work experience through weeks worked and hours per week at up to 6 workplaces. 

    I was able to then add all the hours from the 6 workplaces together using form calculator to have the total hours of work experience.

    However, the form calculator no longer works. I have tried redoing it - in multiple ways - and it no longer will add all the work experience hours from the slider together. I've attached a screenshot of the form calulator to show you how it looks when all the sliders results are calculated. 

    Can you please let me know how I can make the form calculator add all the slider results together?

    Cheers,

    Sally

  • Profile Image
    Nik_C
    Answered on January 31, 2018 at 02:10 AM

    I checked your form and I was able to replicate this issue, the problem is how the sliders are appearing in Form calculation widget:

    1517381567Screen Shot 2018-01-31 at 7.40


    As you can see, fields are showing as strings (that's why they are light brown). And that is not the name of the field, that is ID of each field.

    But I had a hard time testing this sine the wizard for the slider is not loading so I will forward that to our backend team for further checking.

    We will get back to you through this thread.

    Thank you for your patience.

  • Profile Image
    gusswil
    Answered on January 31, 2018 at 05:06 PM

    Hi Nik,


    This was the latest attempt to try something that worked. I have the same result when I selected each field I wanted to add together.

    Thanks for the follow up.

  • Profile Image
    gusswil
    Answered on February 06, 2018 at 07:50 PM

    Hi, 

    Has there been any progress with this? I need a resolution as soon as possible.

    Cheers,

    Sally

  • Profile Image
    jonathan
    Answered on February 07, 2018 at 01:00 AM

    We apologize for the delays. I made a test form using a copy of your form and I was able to see the issue as well.

    The Form Calculation widget is not calculating the total result using the Sliders with calculated results widget.

    1517983183zzz 2018-02-07 13.58.19.png


    1517983201zzz 2018-02-07 13.56.49.png


    I will do further test. I'll be back shortly.


  • Profile Image
    jonathan
    Answered on February 07, 2018 at 01:11 AM

    It looks like the Form Calculation widget on the form was corrupted and is no longer working properly. I was able to find a fix by replacing it with a new one.

    1517983788zzz 2018-02-07 14.07.39.png


    After using a fresh calculation widget, the calculation function is now working.

    1517983828zzz 2018-02-07 14.07.04.png


    Please try the steps I did also on your form. Remove the Calculation form and add a new one.

    Let us know if this did not work.


  • Profile Image
    gusswil
    Answered on February 08, 2018 at 12:57 AM

    Hi,

    I tried that prior to contacting you and now again and it still hasn't worked.

    1518069341Form calculator.JPG

    1518069262Total hours.JPG

    It seems from your screenshot that the questions and calculator are all on the same page. The form I have set up is on multiple pages. Could this be affecting it?


    Cheers,

    Sally

  • Profile Image
    Nik_C
    Answered on February 08, 2018 at 02:40 AM

    I tested your form: https://form.jotform.co/73367574403864

    But I'm no longer able to replicate this issue:

    1518075446screencast.gif

    Could you please confirm?

    Thank you.

  • Profile Image
    gusswil
    Answered on February 09, 2018 at 01:29 AM

    Hi Nik,

    I tried again, in multiple browsers and I asked my colleague to try as well and we both had the same result.

    When I had a look at the GIF above, it seemed you were only calculating hours on one of the sliders. The issue is combining the result of 4 to 6 of the totals of the calculating sliders. I get a huge number as soon as I start combining the results.

    Are you able to make it work when combining multiple calculating sliders results?

    Cheers.

  • Profile Image
    Nik_C
    Answered on February 09, 2018 at 03:18 AM

    You're absolutely correct, I'm sorry. I was able to replicate this issue completely. It is related to the fact that page breaks are used.

    I will forward this issue to our backend team for further checking. 

    We will inform you through this thread about the outcome.

  • Profile Image
    gusswil
    Answered on February 18, 2018 at 05:43 PM

    Hi Nik,

    Is there any update on the page breaks?

    Cheers,

    Sally

  • Profile Image
    jonathan
    Answered on February 18, 2018 at 06:24 PM

    Hi Sally,

    We apologize for the delays. Unfortunately no updated status yet from our developer assigned to the submitted ticket.

    I will do a follow up about it on your behalf as well. You will be notified here once we news/updates on the status.

    Regards

  • Profile Image
    gusswil
    Answered on February 27, 2018 at 09:52 PM

    Hi,

    Is there any update?

  • Profile Image
    Nik_C
    Answered on February 28, 2018 at 01:59 AM

    I'm afraid that the issue is still being worked on by our colleagues from backend team.

    We will inform you as soon as there are any updates.

    Thank you for your patience.