I have not received my reset email

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    Asked on January 30, 2018 at 08:13 PM

    Hi I am having trouble logging in it says it sent me a reset email however, am not receiving it.

    Can you assist please?

    Cheers andrea


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    Answered on January 30, 2018 at 10:54 PM

    Hello Andrea,

    I checked your email address and found that it landed in our bounce list due to some emails previously being rejected by your mail server.

    I have now removed your email from our bounce list and also sent you another password reset instruction email. Please check your inbox or your spam folder for the said email.

    If you have additional questions, please let us know.