What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I locate an active form for editing?

    Asked by sw4jot on October 08, 2012 at 10:20 AM

    I have several forms in My Forms, but I want to edit one of my active forms used on a website and I can't seem to find it in my list of forms. The embed URL only uses an ID number, but the forms listed in My Forms don't show the ID number. I don't see any form names that look like the one I'm looking for. Is it possible that it's an older form stored on another server or version of JotForm?

    How can I find it to edit it?

    Page URL:
    http://www.streetwise-security-zone.com/members/streetwise/adminpages/<br/>swglossary

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    JotForm Support

    Answered by NeilVicente on October 08, 2012 at 10:24 AM

    Your form is still on JotForm v2. We have been using version 3 for a few years now. Please migrate your form to v3 by logging in to the old site: http://v2.jotform.com/

    After migration, log in to www.jotform.com then check if the form was transferred succesfully.

    Let us know if you're having any issues. Thanks!

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    JotForm Support

    Answered by Rodjit on October 08, 2012 at 11:30 AM

    @sw4jot,

    Please try to repost your response on this thread, http://www.jotform.com/answers/136765-Why-can-t-I-locate-an-active-form-for-editing because we are unable to see it on our forum.

    Thanks

  • Profile Image

    Answered by sw4jot on October 08, 2012 at 11:39 AM

    Hi,

    I was able to log in to V2 and see the form. But I did not see any options for "migrating" to V3. I tried editing the form, and saving it, then logging out of V2 and V3, and re-logging in to V3. But when I got to V3, I don't see it.

    Do I have to literally recreate the form in V3 using the editor, or is there a shortcut?

    Thanks

    Scott

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    JotForm Support

    Answered by EduardoMendez on October 08, 2012 at 12:18 PM

    Hello Scott,

    I have tried cloning your V2 form and was able to retrieve most of the form.

    Here is a guide on how to clone a form from a URL

    BTW the URL for your form is: http://v2.jotform.com/form/11070700366

    You may want to clone your form and embed it on your website using one of the methods explained on this guide.  Once you decide which method to use, simply choose the guide from this page.

    Please let us know if this helped!