What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unreadable Excel Content

    Asked by webminister on October 08, 2012 at 10:49 AM

    I just went to the submssions page of one of my forms and clicked on excel spreadsheet... When the excel spreadsheet began to open, I received this message... excel found unreadable content in this report. do you want to restore? what's happened?

     


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    JotForm Support

    Answered by Rodjit on October 08, 2012 at 11:27 AM

    Hi,

    There have been a report about this issue on past week but this is already fixed by our developers. Have you tried clicking "Yes" or "Proceed" when you prompted with that specific message? If no, then please try to do so and let us know if it doesn't help.

    Can you also provide us the form URL where the said issue happen for us to check what's really causing this? We'll wait for your response.

    Thanks