What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cant move my account status

    Asked by Burgertogo on October 08, 2012 at 11:05 AM

    Its about passwords and user names... I go around in circles on your site. Need to talk to someone.


    James Machin



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    JotForm Support

    Answered by Rodjit on October 08, 2012 at 11:59 AM

    Hi James,

    Greetings! May we please know what's the nature of your query about your account status? Let us know for that, we're here to help.


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    Answered by Burgertogo on October 08, 2012 at 12:04 PM

    Thank you.. i have found the answer to that question... BUT i am trying downgrade my account to BASIC.. when I get the 3 boxes.... DOWNGRADE,, PRESENT,, UPGRADE.  click downgrade and it take me to a form with all upgrades... how do I downgrade... ?

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    JotForm Support

    Answered by Deygus on October 08, 2012 at 01:17 PM

    Currently you account status is showing that you are Premium. In order to cancel and downgrade you will need to go into your Account Settings (http://www.jotform.com - scroll down to bottom of page where you originally logged in) then go to into your ACCOUNT SETTINGS from there and then click CANCEL. This will cancel your subsciption in our system and then schedule you for a downgrade back to a Free Account in our system. 

    If you have further questions or would like us to do this for you, please let us know.