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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cant downgrade my account.

    Asked by Burgertogo on October 08, 2012 at 11:51 AM

    while on the downgrade/upgrage account page.. I click on downgrade and only get a form wanting me to upgrade. I want my account to go back to Basic. How do I do this. ?


    James Machin


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    JotForm Support

    Answered by Rodjit on October 08, 2012 at 12:41 PM


    I have noted this and my colleague will assist you about this later on. 

    Since you have used Plimus to pay your subscription, please try to check this thread, http://www.jotform.com/answers/36791-I-need-to-downgrade-my-account-from-premium-to-free to downgrade your account.