Payment limit reached

  • calibelleza
    Asked on January 31, 2018 at 5:25 AM

    Hi

    I've tried to add Paypal to my form to see how it would work and now my forms are blocked. I didn't really receive any payments.

    Could you hep me unblock?


    Regards,

    Cheyenne

  • Richie JotForm Support
    Replied on January 31, 2018 at 9:12 AM

    I have checked your account and it seems you have maxed your payment limit for the month.

    Do note that the monthly payment limit resets every first day of the month, today is Jan 31 2018 EST, so most likely the reset will happen tomorrow Feb 1,2018.

    I checked your form and it seems the Paypal integration is missing, but the system is telling otherwise.

    Payment limit reached Image 1 Screenshot 20

    Can you please give us additional information on how you did not receive any payment ?

    Thank you.


  • calibelleza
    Replied on January 31, 2018 at 10:06 AM

    Yes - I was the one that tried out that feature of Paypal. Because I wanted to check if everything was running smoothly.

    Thank you so much for your reply. I took away the paypal feature and i'll wait till tomorow then......

  • Richie JotForm Support
    Replied on January 31, 2018 at 11:40 AM

    You can check this article for more information on the monthly payment reset and limits.

    Understanding-Your-Account-Usage-and-Limits

    Please let us know if we can be of further assistance.


  • calibelleza
    Replied on February 8, 2018 at 11:54 AM

    So, I am still having the same problem.

    Thinking about it, I should be allowed to receive 1 payment right? So I did , well not really because it was a test from myself but it's still the same : form over quota. I haven't reached any other limit, i've deleted most entries...

    So what should I do?

    You're help is kindly appreciated

  • Richie JotForm Support
    Replied on February 8, 2018 at 12:37 PM

    I checked your account and it is in good status as well as your form.

    Payment limit reached Image 1 Screenshot 20

    Kindly login again and let us know if the issue still remains.


  • calibelleza
    Replied on February 8, 2018 at 2:06 PM

    On my website I get the same error.........

  • Richie JotForm Support
    Replied on February 8, 2018 at 2:36 PM

    Can you re-embed your IFrame code again?

    Let us know how it goes.


  • calibelleza
    Replied on February 8, 2018 at 2:43 PM
    Yes I get form over quota still
    Sent from my iPhone
    ...
  • Richie JotForm Support
    Replied on February 8, 2018 at 3:04 PM

    Your form in your website seems to be working fine at my end.

    Payment limit reached Image 1 Screenshot 20

    Kindly clear your browser's cache or try using incognito to view your website.

    Let us know how it goes.