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calibellezaAsked on January 31, 2018 at 5:25 AM
Hi
I've tried to add Paypal to my form to see how it would work and now my forms are blocked. I didn't really receive any payments.
Could you hep me unblock?
Regards,
Cheyenne
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Richie JotForm SupportReplied on January 31, 2018 at 9:12 AM
I have checked your account and it seems you have maxed your payment limit for the month.
Do note that the monthly payment limit resets every first day of the month, today is Jan 31 2018 EST, so most likely the reset will happen tomorrow Feb 1,2018.
I checked your form and it seems the Paypal integration is missing, but the system is telling otherwise.
Can you please give us additional information on how you did not receive any payment ?
Thank you.
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calibellezaReplied on January 31, 2018 at 10:06 AM
Yes - I was the one that tried out that feature of Paypal. Because I wanted to check if everything was running smoothly.
Thank you so much for your reply. I took away the paypal feature and i'll wait till tomorow then......
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Richie JotForm SupportReplied on January 31, 2018 at 11:40 AM
You can check this article for more information on the monthly payment reset and limits.
Understanding-Your-Account-Usage-and-Limits
Please let us know if we can be of further assistance.
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calibellezaReplied on February 8, 2018 at 11:54 AM
So, I am still having the same problem.
Thinking about it, I should be allowed to receive 1 payment right? So I did , well not really because it was a test from myself but it's still the same : form over quota. I haven't reached any other limit, i've deleted most entries...
So what should I do?
You're help is kindly appreciated
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Richie JotForm SupportReplied on February 8, 2018 at 12:37 PM
I checked your account and it is in good status as well as your form.
Kindly login again and let us know if the issue still remains.
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calibellezaReplied on February 8, 2018 at 2:06 PM
On my website I get the same error.........
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Richie JotForm SupportReplied on February 8, 2018 at 2:36 PM
Can you re-embed your IFrame code again?
Let us know how it goes.
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calibellezaReplied on February 8, 2018 at 2:43 PMYes I get form over quota still
Sent from my iPhone
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Richie JotForm SupportReplied on February 8, 2018 at 3:04 PM
Your form in your website seems to be working fine at my end.
Kindly clear your browser's cache or try using incognito to view your website.
Let us know how it goes.