Payment limit reached

  • Profile Image
    calibelleza
    Asked on January 31, 2018 at 05:25 AM

    Hi

    I've tried to add Paypal to my form to see how it would work and now my forms are blocked. I didn't really receive any payments.

    Could you hep me unblock?


    Regards,

    Cheyenne

  • Profile Image
    Richie_P
    Answered on January 31, 2018 at 09:12 AM

    I have checked your account and it seems you have maxed your payment limit for the month.

    Do note that the monthly payment limit resets every first day of the month, today is Jan 31 2018 EST, so most likely the reset will happen tomorrow Feb 1,2018.

    I checked your form and it seems the Paypal integration is missing, but the system is telling otherwise.

    Can you please give us additional information on how you did not receive any payment ?

    Thank you.


  • Profile Image
    calibelleza
    Answered on January 31, 2018 at 10:06 AM

    Yes - I was the one that tried out that feature of Paypal. Because I wanted to check if everything was running smoothly.

    Thank you so much for your reply. I took away the paypal feature and i'll wait till tomorow then......

  • Profile Image
    Richie_P
    Answered on January 31, 2018 at 11:40 AM

    You can check this article for more information on the monthly payment reset and limits.

    Understanding-Your-Account-Usage-and-Limits

    Please let us know if we can be of further assistance.


  • Profile Image
    calibelleza
    Answered on February 08, 2018 at 11:54 AM

    So, I am still having the same problem.

    Thinking about it, I should be allowed to receive 1 payment right? So I did , well not really because it was a test from myself but it's still the same : form over quota. I haven't reached any other limit, i've deleted most entries...

    So what should I do?

    You're help is kindly appreciated

  • Profile Image
    Richie_P
    Answered on February 08, 2018 at 12:37 PM

    I checked your account and it is in good status as well as your form.

    Kindly login again and let us know if the issue still remains.


  • Profile Image
    calibelleza
    Answered on February 08, 2018 at 02:06 PM

    On my website I get the same error.........

  • Profile Image
    Richie_P
    Answered on February 08, 2018 at 02:36 PM

    Can you re-embed your IFrame code again?

    Let us know how it goes.


  • Profile Image
    calibelleza
    Answered on February 08, 2018 at 02:43 PM
    Yes I get form over quota still
    Sent from my iPhone
    ...
  • Profile Image
    Richie_P
    Answered on February 08, 2018 at 03:04 PM

    Your form in your website seems to be working fine at my end.

    Kindly clear your browser's cache or try using incognito to view your website.

    Let us know how it goes.