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    Problem editing a particular field in a submission within JotForm.

    Asked by SueJ on October 08, 2012 at 12:48 PM

    I am editing various submissions on Jotform (because the submittors ask for corrections and can't get to their forms to do it themselves- that's a separate issue).  My corrections to all fields are accepted after I hit Submit at the bottom of our form, EXCEPT for the field "Statement" (max. 500 characters are allowed.)  

    For example, in the case of ID 69, she submitted a Statement that was too long, so only the first 500 chars. were showing (understandable).  So I try to Edit her submission (see screenshot), by deleting the original statement and then pasting in a corrected statement (498 char), then finish by hitting Submit.  But, when I go back to look at the submission, nothing has changed- the original statement is still there. Help!

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    Answered by SueJ on October 08, 2012 at 12:57 PM

    Update: The email sent to me confirming the edited entry contains the correct information I pasted into the Statement field.  So I then went back into Jotform to check it, and it is correct!  

    My question- why doesn't it look like it's been corrected within the Submissions screen?  After I looked at another submission, and come back to open the original ID 69 submission, it looks incorrect.

    So I shouldn't peek?

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    JotForm Support

    Answered by Deygus on October 08, 2012 at 02:08 PM

    I was unable to reproduce this issue as I have seen that you have placed a strict character count of 500 in your configurations for the Statement Field which does exactly as it said in the note when you applied it. It basically stops me no matter what I'm typing even when editing. The email on the other hand will update when it has been edited and re-submitted. 

    There is also a way to allow your customers to update thier submission as seen and suggested by a colleague of mine found in this thread: http://www.jotform.com/answers/101852-Allowing-users-to-edit-their-forms-after-submission-Only-for-certain-time-after-submission

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    Answered by SueJ on October 08, 2012 at 06:20 PM

    The problem is not what it does if there are more than 500 characters.  The problem was that after I hit Submit, and the changes were saved, then I would try to look at that submission, and it didn't look like any changes had been made.  (Since the email confirms it's really OK, and eventually when I reopen the submission, it's OK, it's not a serious problem, just confusing and off-putting)

    I will look at your colleague's suggestion about the updating...  Thanks

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    JotForm Support

    Answered by Deygus on October 08, 2012 at 06:36 PM

    No problem and your welcome, thank you for the clarification as well. I can also see how something like this could become somewhat confusing but do not worry as that is the reason why we are here to help you out wherever possible.

    Take a look it and if you have anymore questions or need further instructions please let us know.