Conditions: occasionally shows strange message

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    AgilityAssoc.Canada
    Asked on January 31, 2018 at 12:01 PM

    Hi,

    I don't have an image of this right now and perhaps shouldn't mention this unless I can show you, occasionally when i'm using conditions and just after adding a new one a message appears that it can not find search request or something along those lines and all the conditions are hidden.

    I've tried to duplicate but right now I can't, sorry. 

    Regards, Robert

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    Kevin_G
    Answered on January 31, 2018 at 01:09 PM

    I have just tested as you mentioned and I was unable to replicate the issue, please see this screen-cast: 

    15174219161.gif

    Where does the message appear? 

    Also, which condition were you adding when the message appeared? 

    I would recommend you to take a screenshot of the issue with the web console opened, this will help us to know if there is something on the back end causing this, although it might be a temporary glitch as well. 

    This guide will help you getting the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    And this guide will help you posting the image with your next reply (please do not attach it via email response since the forum does not accept such attachments): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Also, you may share us the form you were working on so we can clone it on our end and try to replicate the issue. 

    We will wait for your response. 

  • Profile Image
    AgilityAssoc.Canada
    Answered on February 01, 2018 at 09:03 AM

    OK, I have replicated the issue. The form is 52745887899988. 

    In the Build mode, selecting a field with conditions, click on the conditions icon, now edit this condition and save and this is what I see.


    15174937572018-02-01 08_50_52-The Easies


    Robert

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    aubreybourke
    Answered on February 01, 2018 at 09:29 AM

    Thank you for providing the info. I was able to reproduce the problem.

    1517494783The Easiest Online Form Builde

    I have escalated the issue to Level 2 support. They will look into the matter and post a response on this thread when they are ready.

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    gizem
    Answered on February 02, 2018 at 11:23 AM

    Hello,

    The problem is resolved now. Thank you for reporting. If you have any further issues, please let us know.

    Regards,

  • Profile Image
    AgilityAssoc.Canada
    Answered on February 02, 2018 at 12:54 PM

    Hi, Thank you for the very prompt action. Regards, Robert