My forms have been disabled. Please help.

  • mstevo21
    Asked on January 31, 2018 at 1:56 PM

    I have reached my limit for payments so I have removed the paymnet option form all my forms yet they have still been disabled. can you please enable them now.


    Thanks

  • Sabbir
    Replied on January 31, 2018 at 2:58 PM

    Removing payment option will not enable your form. You have to wait couple of hours since on 1st of February your payment quota will reset to zero and your form will be enabled.

    Our payment submission resets on 1st day of every month.

    To know more about your usages, please refer to this guide:

    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits