What's the difference betwen payments and submissions?

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    Asked on January 31, 2018 at 02:32 PM

    My form uses the Square API.

    I upgraded JotForm to the BRONZE level (1000 submissions/10 payments per month) a few weeks ago thinking I would solve the 'payments' limit issue.
    Are these 'payments' referring to customer credit card charges OR the transfer of all charges on a given day?
    Now it seems we have to upgrade to the SILVER level to keep our form live.

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    Answered on January 31, 2018 at 03:25 PM

    The "submissions" is the regular submissions you received, and the "payments" is any submission you received that contains a payment. You might want to take a look at this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits