Publish > Platform section of the form builder just shows a blank page

  • Profile Image
    lucsa
    Asked on January 31, 2018 at 03:41 PM

    Hey there,


    I've followed the following steps at this URL for embedding into Squarespace.

    https://www.jotform.com/help/37-Adding-a-form-to-Squarespace

    However, whenever I click "Squarespace" in the Publishing wizard for 3rd part platforms, I end up at a blank page.

    1517431221blank jotform page for squares

    What can I do here?


    Thanks, Alex

  • Profile Image
    Jim_R
    Answered on January 31, 2018 at 05:07 PM

    You're right Alex - I also experienced the same from my end. Looks like that section of the Form Builder is not working at the moment.

    I escalated this to our Developers so we can get it fixed. And although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.

    For the meantime, please follow the guide I'm linking below.

    Complete guide: Adding-a-form-to-Squarespace

    Instead of grabbing the codes from the PUBLISH section, please go to the EMBED section and copy the IFRAME EMBED codes as a temporary alternative.

    Related guide: Getting-the-form-iFrame-code

  • Profile Image
    Jim_R
    Answered on January 31, 2018 at 05:38 PM

    We just got an update that this issue is fixed now. Please try it again and let us know if you're still not able to view the PUBLISH > PLATFORM > SQUARESPACE section on your form builder.