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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Required field function not working

    Asked by Klokhuis on October 08, 2012 at 04:13 PM

    Just about to go live and required fields have suddenly stopped working, i just received a form I never completed!! never filled in catpcha!

    Very frustrating as up til now Ive been very happy.


    any advice out there?

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    Answered by Klokhuis on October 08, 2012 at 04:26 PM

    iframes seems to be the default answer for this. That solves the required fields issue, but fixes the depth of my form. There are a lot of conditionals in the form so i dont want a fixed depth to the form, how do i get around this?



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    JotForm Support

    Answered by NeilVicente on October 08, 2012 at 05:35 PM

    The form is have script clashes with other plugins on your site.

    You have two options:

    You can set the iFrame to use auto-scrolling by changing your embed codes so that scrolling="auto"

    For example:

    <iframe allowtransparency="true" src="//form.jotform.me/form/xxxxxxx" frameborder="0" style="width:100%; height:6573px; border:none;" scrolling="auto">


    If you still prefer to use the default script type embed codes, try inserting the code below right before your script embed codes:

    <script type="text/javascript">

    So for example, your codes will become:

    <script type="text/javascript">

    <script type="text/javascript" src="https://secure.jotformeu.com/jsform/22756063207350"></script>

    Let me know if it makes any difference or not. Thanks!

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    Answered by Klokhuis on October 08, 2012 at 06:41 PM

    Thanks Neil

    ok the iframes i can live with the scroll bar appearring as it will only happen when certain conditionals are met.

    The script approach would be preferable though, although it didnt work when I tried it. Should I drop the javascript no conflict command somewhere else perhaps? The .js file of the template im using?

    Or are there particular plugins that you know are a problem?

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    JotForm Support

    Answered by Mike_T on October 08, 2012 at 08:20 PM

    The problem seems to be related to the conflict with a Mootools Javascript Framework.

    Please try to move the mootools-core.js a bit down, place it after mootools-more.js, and then re-check your page.

    Thank you.

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    Answered by Klokhuis on October 09, 2012 at 03:52 AM

    not sure where to find the actual php file to change that order.

    I did however find a further simple plugin that disables mootools


    this solved the problem immeadiately. I dont see any change to my site so this works for me.

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    JotForm Support

    Answered by idarktech on October 09, 2012 at 03:55 AM


    Yes that causes the conflict between the form script. Anyway, glad to hear it's working fine now.


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    Answered by Klokhuis on October 09, 2012 at 04:05 AM

    I guess this is the sort of issue you guys are constantly working on. Jotforms is great by the way, I really like working with this tool.