What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After I edit a submission on JotForm, the file JF sends to my DropBox doesn't contain the full submission

    Asked by SueJ on October 08, 2012 at 04:16 PM

    For example, my form includes a dozen fields and 3-4 images.

    If I open my submissions on JF, and choose one to edit, then replace an image with a new one, only the new image shows up in Drop Box, not all the other 2 original unchanged images.  Or if I change something in the form, but leave the images alone, I only get a pdf, but without any images.  It means I have to work to consolidate the Dropbox folders to include the latest info. Is this how it is supposed to work?  

    JotForm dropbox edit a submission Submissions latest
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 08, 2012 at 04:57 PM

    Thank you for contacting us.

    If I open my submissions on JF, and choose one to edit, then replace an image with a new one, only the new image shows up in Drop Box, not all the other 2 original unchanged images. 

    As far as I know, we do not delete old uploads from Dropbox. All the images should be in your Dropbox submissions folder.

    Can you please re-check this from your side?

    Or if I change something in the form, but leave the images alone, I only get a pdf, but without any images.

    Dropbox PDF is not being updated on the form Edit. This is something that our current integration does not support, but we may implement it in the future.

    Also please note that Dropbox PDFs are missing links to the uploads, this bug is already escalated to our Development Team.

    If something is not clear, please let us know.

  • Profile Image

    Answered by SueJ on October 08, 2012 at 05:29 PM

    Yes, the original folder for the submission on DropBox still is there (along with the new folder), and has all the original stuff in it. So I will consolidate all of it into one folder. 

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 08, 2012 at 05:40 PM

    I have just re-checked the Dropbox integration, and it does not create a new folder on submissions Edit from my side.

    New files are being uploaded to the old submissions folder (e.g. 'dropbox/upload_form/submission_id').

  • Profile Image

    Answered by db0318 on October 03, 2014 at 08:23 PM

    Has this issue been resolved?  When edits are made on my form, emails are routed properly and new complete submissions are sent. A new pdf is also saved in the proper folder with the new time, BUT it is an identical submission as the original.  No new edits are archived.  Help!
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 04, 2014 at 12:22 AM

    Hello db0318,

    This is a very old thread. I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/438556 

    Thank you!