Logging into my account.

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    Hollie Wood 
    Asked on January 31, 2018 at 04:05 PM

    Hello,


    I cannot log in to my account.  It keeps saying I am suspended.  Can you help with this?

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    Victoria_K
    Answered on January 31, 2018 at 04:44 PM

    Your account was suspended because of form fields gathering information about credit cards. 

    Try to avoid that if you don't want to be suspended again. You can create an order form with payment integration instead. Here is the guide Setting-Up-Your-First-Order-Form

    You may also find useful Mastering-Payment-Form-Integrations-with-JotForm

    and How-to-Add-Options-to-Payment-Forms

    Let us know if you need further assistance. 

  • Profile Image
    Charlene Deaver 
    Answered on January 31, 2018 at 05:53 PM

    Hello Victoria,


    I am Hollie's website designer.  I created the form.  Can you unlock the suspension so we can log in?  And first thing tomorrow I will fix the payment integration.


    Thanks,



    Charlene

  • Profile Image
    Victoria_K
    Answered on January 31, 2018 at 06:40 PM

    Your account is now active, but to be sure I had to delete fields mentioned above. 

    Feel free to contact us if you have any other questions.