What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification emails not coming to my email address

    Asked by rdot22 on October 08, 2012 at 04:22 PM

    I do not receive notification emails to my email address.  Other emails in our office with same domain recieve notification emails, but mine does not.

    Email that does not receive notification is also jotform account email address.


    Pleae help!

  • Profile Image
    JotForm Support

    Answered by Deygus on October 08, 2012 at 05:01 PM

    From what I can see, the related form has been deleted. I also noticed that you're email address was on our bounce list:



    Result: Brian@bamagolf.com is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    I have removed it so could you please try to send yourself another Test Email to see if you get it now. If you do not, please let us know so that we can further investigate the problem.

  • Profile Image

    Answered by rdot22 on October 08, 2012 at 05:07 PM

    That worked thanks Jotform!