Notification emails not coming to my email address

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    Asked on October 08, 2012 at 04:22 PM

    I do not receive notification emails to my email address.  Other emails in our office with same domain recieve notification emails, but mine does not.

    Email that does not receive notification is also jotform account email address.


    Pleae help!

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    Answered on October 08, 2012 at 05:01 PM

    From what I can see, the related form has been deleted. I also noticed that you're email address was on our bounce list:



    Result: is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    I have removed it so could you please try to send yourself another Test Email to see if you get it now. If you do not, please let us know so that we can further investigate the problem.

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    Answered on October 08, 2012 at 05:07 PM

    That worked thanks Jotform!