Not able to edit the Autoresponder email template of the form

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    Asked on January 31, 2018 at 04:16 PM


    my autorespond doesn't work. I explained everything in the screenshot, i will upload with this question. Pleas could you help me. When i got the respond on my mail, the mail is always empty and the editing of the e-mail respond says this:<!-- [if gte mso 9]> <w:LsdException Loc.

    best wishes


  • Profile Image
    Answered on January 31, 2018 at 05:43 PM


    I was able to see the problem you described on the Autoresponder Email of your form.

    1517438512zzz 2018-02-01 06.38.27.png


    To fix, I suggest you create a new Autoresponder Email instead. Click on the + button on top to open the create Email screen.

    1517438575zzz 2018-02-01 06.38.51.png

    You can delete the corrupted autoresponder email after you have created a new and working version.

    Let us know if issue remains.

  • Profile Image
    Answered on February 02, 2018 at 05:43 AM
    Thx a lot. Now it works 😊.
    Best wishes
    Viele Grüße
    Jana Ludwig