Usage stats after upgrade to Silver plan

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    FRDM
    Asked on January 31, 2018 at 06:01 PM

    Hi,

    I recently upgraded my account to silver. The next billing date is now Feb 28th but my usage stats weren't reset to zero. When will they be reset? Thanks 

  • Profile Image
    Jan
    Answered on January 31, 2018 at 08:38 PM

    Upgrading your plan will not reset the account usage back to 0. It will increase your limits though.

    The monthly limit resets every 1st day of the month regardless of the date you upgraded. It means that your submission counter and form views will reset back to 0 on February 1, 2018.

    For more information about the account usage, please check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits.

    Hope that helps. Thank you.