Can you change response from an email to Facebook Messenger?

  • kschlieder
    Asked on February 1, 2018 at 9:56 AM

    I am trying to find a way to avoid having to go to my group's private mailbox.   Ultimately we want the ability to have a dialogue with the person that submits a form.

    Ideally it would be within the JotForm inbox or Facebook Messenger.  Is either possible?

  • Nik_C
    Replied on February 1, 2018 at 11:29 AM

    When you create a Notifier and set your email address as recipient, you can also set reply-to email to be the email of the submitter.

    1517502497Screen Shot 2018 02 01 at 5 Screenshot 10

    Therefore, you can reply to submission, which will go to the submitter, and you can have the discussion you mentioned.

    Could that work?

    Thank you!

  • kschlieder
    Replied on February 7, 2018 at 2:55 PM

    I was hoping to avoid the need to go to email.

  • Nik_C
    Replied on February 7, 2018 at 3:38 PM

    Unfortunately, it is not possible to do that.

    You could try with this 3rd party integration through Zapier https://zapier.com/apps/jotform/integrations/rocketchat. It is not a Facebook messenger, but it is a chat.

    Let us know if you have any further questions.

    Thank you!