Can you change response from an email to Facebook Messenger?

kschlieder
Asked on February 01, 2018 at 09:56 AM
I am trying to find a way to avoid having to go to my group's private mailbox. Ultimately we want the ability to have a dialogue with the person that submits a form.

Ideally it would be within the JotForm inbox or Facebook Messenger. Is either possible?
- email
- email TO
- can you
JotForm Support

Nik_C
Answered on February 01, 2018 at 11:29 AM

When you create a Notifier and set your email address as recipient, you can also set reply-to email to be the email of the submitter.

Therefore, you can reply to submission, which will go to the submitter, and you can have the discussion you mentioned.

Could that work?

Thank you!
kschlieder
Answered on February 07, 2018 at 02:55 PM

I was hoping to avoid the need to go to email.
JotForm Support

Nik_C
Answered on February 07, 2018 at 03:38 PM

Unfortunately, it is not possible to do that.

You could try with this 3rd party integration through Zapier https://zapier.com/apps/jotform/integrations/rocketchat. It is not a Facebook messenger, but it is a chat.

Let us know if you have any further questions.

Thank you!