Can you change response from an email to Facebook Messenger?

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    kschlieder
    Asked on February 01, 2018 at 09:56 AM

    I am trying to find a way to avoid having to go to my group's private mailbox.   Ultimately we want the ability to have a dialogue with the person that submits a form.

    Ideally it would be within the JotForm inbox or Facebook Messenger.  Is either possible?

  • Profile Image
    Nik_C
    Answered on February 01, 2018 at 11:29 AM

    When you create a Notifier and set your email address as recipient, you can also set reply-to email to be the email of the submitter.

    1517502497Screen Shot 2018-02-01 at 5.26

    Therefore, you can reply to submission, which will go to the submitter, and you can have the discussion you mentioned.

    Could that work?

    Thank you!

  • Profile Image
    kschlieder
    Answered on February 07, 2018 at 02:55 PM

    I was hoping to avoid the need to go to email.

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    Nik_C
    Answered on February 07, 2018 at 03:38 PM

    Unfortunately, it is not possible to do that.

    You could try with this 3rd party integration through Zapier https://zapier.com/apps/jotform/integrations/rocketchat. It is not a Facebook messenger, but it is a chat.

    Let us know if you have any further questions.

    Thank you!