- platinumstrategiesAsked on February 01, 2018 at 10:27 AM
I am a representative here at FMG Suite, and we design websites for financial advisors. We have a company account with JotForm, but one of the forms we created for an advisor is not connecting/integrating with their SalesForce account. I need so assistance at your earliest convenience!
- JotForm SupportArdian_LAnswered on February 01, 2018 at 10:39 AM
Can you please follow the instructions on the link below:
Let us know if you have any other question.
- platinumstrategiesAnswered on February 01, 2018 at 01:57 PM
Hi Ardian_L! We have been able to do this previously, but no emails are being sent to the SalesForce as we have integrated it. It seems to being working but no emails are coming through to notify us with all the information.
- JotForm SupportAdrianAnswered on February 01, 2018 at 02:52 PM
Can you please paste the Form URL here so we can look further into the issue?
Are you saying that you are not receiving email notifications when a submission is made?
If so, please check the following help article:
- platinumstrategiesAnswered on February 01, 2018 at 02:58 PM
- platinumstrategiesAnswered on February 01, 2018 at 03:43 PMThe form is linked to my email. Someone needs to change it please.
Robin Reeve [https://s3.amazonaws.com/PlatinumStrategies/Signatures/platinum/2018/facebook-icon-email-sig-20x20.png] [https://s3.amazonaws.com/PlatinumStrategies/Signatures/platinum/2018/twitter-icon-email-sig-20x20.png] [https://s3.amazonaws.com/PlatinumStrategies/Signatures/platinum/2018/linkedin-icon-email-sig-20x20.png]
Vice President, Sales
Platinum Advisor Strategies
p: 877-421-5593 | f: 877-817-1741
a: 10973 SE 175th Place #103, Summerfield, FL 34491
w: www.platinumstrategies.com | e: email@example.com
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- JotForm SupportAdrianAnswered on February 01, 2018 at 03:58 PM
The form seems to be integrated correctly with SalesForce.
The SalesForce email that this form is integrated with is firstname.lastname@example.org
If you are having problems with the integration, please try removing completely and adding it again.
Also, I can see that you have set up two Email Notifications on this form. I suggest you remove one and leave just one.
Let us know if you have further questions.
- platinumstrategiesAnswered on February 01, 2018 at 06:02 PM
Alright, so I misunderstood the issue completely, the email is receiving the notifications, but the Salesforce shows it is up and running, but when the notification is received, none of the items we set up to integrate is actually integrating into the SalesForce Account?
- JotForm SupportAdrianAnswered on February 01, 2018 at 06:34 PM
Can you please check if the password of the SalesForce account was recently changed, or maybe the Security Token?
Also, you have set the Duplicate Entry setting to "Use SalesForce duplicate rules". I suggest you set that to "Always upgrade existing entry" if you want to update the existing contacts.
I have cloned your form and integrated it with SalesForce. After making a test submission, everything seemed to be working correctly.
I suggest you to completely remove the SalesForce Integration from your form and Add it again. This should solve the issue.
Let us know if you need further help.
- platinumstrategiesAnswered on February 06, 2018 at 10:29 AM
We have tried everything, and it still is not integrating, including removing the integration and re-integrating with SalesForce, which was suggested by 2 of your team members. We have been working on this for several weeks now and would appreciate a call at your earliest convenience at 858-251-4354.
- JotForm SupportAdrianAnswered on February 06, 2018 at 11:51 AM
I have cloned your form and the integration is working.
Can you please try to Match only two fields first, Full Name and Email?
This way we know that the problem is at the custom fields in SalesForce. There might be a type mismatch.
Let us know how this works for you.
Unfortunately, we do not offer support over the phone.
- platinumstrategiesAnswered on February 06, 2018 at 02:00 PM
Thank you for your help, it seems to be working now!