-
Brett PolachAsked on February 1, 2018 at 10:42 AM
my username is brettpolach and it says I am suspended. I have no idea why. I use these forms on my website. It is a loan application and a second form but they are real forms. Can you please help me. Thanks.
Page URL: https://bradloans.com/loan-application/ -
David JotForm SupportReplied on February 1, 2018 at 11:03 AM
We only allow for collecting social security numbers in very few cases. For more information on collecting social security numbers, please see the following thread:
https://www.jotform.com/answers/1206949-Adding-a-SSN-to-our-Jotform
If you would like, we can remove the social security number fields and activate your account.
-
brettpolachReplied on February 1, 2018 at 11:43 AMThat works for me. Thank you. Will you let me know when it is back active?
Thank You,
Brett Polach
WebTechs.Net
E: brett@webtechs.net
P: 480-348-0550 Ext. 102
5900 N. Granite Reef Rd. Suite #105
Scottsdale, AZ 85250
... -
David JotForm SupportReplied on February 1, 2018 at 11:52 AM
I removed the field and activated your account. Your forms should now be usable.
-
brettpolachReplied on February 1, 2018 at 12:43 PMHello,
still not working and my login isn't either. does it take a while to activate?
Thank You,
Brett Polach
WebTechs.Net
E: brett@webtechs.net
P: 480-348-0550 Ext. 102
5900 N. Granite Reef Rd. Suite #105
Scottsdale, AZ 85250
... -
David JotForm SupportReplied on February 1, 2018 at 1:03 PM
My apologies, it does indeed look like the account was not activated. It should be now. If any of your other forms request social security numbers, please make sure to remove those as well.