My account is suspended

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    Brett Polach 
    Asked on February 01, 2018 at 10:42 AM

    my username is brettpolach and it says I am suspended.  I have no idea why.  I use these forms on my website.  It is a loan application and a second form but they are real forms.  Can you please help me.  Thanks. 

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    david
    Answered on February 01, 2018 at 11:03 AM

    We only allow for collecting social security numbers in very few cases.  For more information on collecting social security numbers, please see the following thread:

    https://www.jotform.com/answers/1206949-Adding-a-SSN-to-our-Jotform

    If you would like, we can remove the social security number fields and activate your account.

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    brettpolach
    Answered on February 01, 2018 at 11:43 AM
    That works for me. Thank you. Will you let me know when it is back active?

    Thank You,

    Brett Polach
    WebTechs.Net

    E: brett@webtechs.net
    P: 480-348-0550 Ext. 102

    5900 N. Granite Reef Rd. Suite #105
    Scottsdale, AZ 85250
    ...
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    david
    Answered on February 01, 2018 at 11:52 AM

    I removed the field and activated your account.  Your forms should now be usable.

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    brettpolach
    Answered on February 01, 2018 at 12:43 PM
    Hello,
    still not working and my login isn't either. does it take a while to activate?


    Thank You,

    Brett Polach
    WebTechs.Net

    E: brett@webtechs.net
    P: 480-348-0550 Ext. 102

    5900 N. Granite Reef Rd. Suite #105
    Scottsdale, AZ 85250

    ...
  • Profile Image
    david
    Answered on February 01, 2018 at 01:03 PM

    My apologies, it does indeed look like the account was not activated.  It should be now.  If any of your other forms request social security numbers, please make sure to remove those as well.