My embedded form is not showing in Chrome - any fixes?

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    heathercross
    Asked on February 01, 2018 at 12:09 PM

    We have a page at http://www.hrotoday.com/advertise-with-us/ that has an embedded Jotform on it.  When some people try to open it with Chrome as the browser, the copy on the page will show but the embedded Jotform does not.  Any fixes?

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    Mike_G
    Answered on February 01, 2018 at 12:51 PM

    I checked the website you shared with us and I can see the form embedded in it.

    1517507253t12_44_33.png

    Perhaps you were able to fix the issue on your end? Otherwise, can you try clearing your browser's cache and see if that would fix the issue you are having? — http://www.refreshyourcache.com/en/home/

    Feel free to get back to us should you have other questions or concerns.

  • Profile Image
    heathercross
    Answered on February 01, 2018 at 01:40 PM

    Thanks, Mike!  I'll ask them to try clearing the cache in the Chrome browser.  The embedded form does work in other browsers.  For Chrome, one person is running Chrome on a small Lenovo laptop, and the other is running Chrome on a Chromebook.  In both cases, the embedded form is not showing on their screen, but it does show if they click the direct link to open the form in its own window (non-embedded form).  That might tell us there's an issue somehow with the embedding part?  Are there any known Chrome issues related to viewing and loading an embedded Jotform on a page?

    Here's the code on the back-end of the page that shows the embedded Jotform on the last line of code:

    *****

    <em>HRO Today</em> offers the broadest and deepest reach available anywhere into the human resources industry.  Our magazines, web portals, research, e-newsletters, events, and social networks reach over 180,000 senior level HR decision-makers with rich, objective, game-changing content.  Our strength is our reach and the <em>HRO Today </em>Baker’s Dozen customer satisfaction surveys/rankings.

    <strong><span style="color: #ff0000;">Download the <em>HRO Today</em> 2018 media planner by clicking this link:</span></strong>

    <strong><a target="_blank" href="https://form.jotform.com/72296214699165" rel="nofollow noopener" rel="noopener">CLICK HERE to open download form</a></strong>

    <span style="color: #ff0000;"><strong>Or, complete the form below:</strong></span>

    <script type="text/javascript" src="https://form.jotform.us/jsform/72296214699165"></script>

    *****

    Thanks for your help!

    -Scott

  • Profile Image
    Mike_G
    Answered on February 01, 2018 at 02:44 PM

    There were no other reported issues regarding embedded form not working on Google Chrome.

    Also, if I'm understanding it correctly, the issue is only happening on those two devices you mentioned, correct? Can you check if the version of Google Chrome on those two devices is up to date?


    1517514057t14_40_13.png

    You may also try updating the embed script from:

    <script type="text/javascript" src="https://form.jotform.us/jsform/72296214699165"></script>

    To:

    <script type="text/javascript" src="https://www.jotform.com/jsform/72296214699165"></script>

    and see if that would make any difference. If not, you may try embedding your form using its iFrame Embed Code — Getting-the-Form-iFrame-Code

    Feel free to contact us again anytime should you have questions or concerns.

  • Profile Image
    heathercross
    Answered on February 01, 2018 at 03:10 PM

     Thanks, Mike.  The Chrome browsers are up to date.  We'll try the two coding options next.  Thanks.  -Scott

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    Adrian
    Answered on February 01, 2018 at 04:09 PM

    Usually, embedding the form using the iframe method fixes these kinds of problems.

    Help Article: Getting the Form iFrame Code

    Let us know if you are still facing any issues and we will be happy to help.