How can I create an email to send out based on Conditional Criteria?

  • derekshanks
    Asked on February 1, 2018 at 12:50 PM

    RE:  https://form.jotform.com/80314418091147 


    I'm trying to setup up a Condition to send out an email to a field from a specific field.  The field is a drop down with 3 options.  I'd like to have pre-formed emails sent out to the email address that is listed in the form.  The email that is sent will be based on what selection is chosen from the drop down.

    Is this possible?

  • Elton Support Team Lead
    Replied on February 1, 2018 at 1:37 PM

    Basically, you will have to create different notifications if you want each of them to have different format or content.

    Then create an email condition that fires them depending on the user's answer. Guide: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

  • derekshanks
    Replied on February 1, 2018 at 3:43 PM
    Got it working!
    Thanks!

    ...
  • derekshanks
    Replied on February 2, 2018 at 9:43 AM
    I have one other question.
    I’ve set up an autoresponder email and changed the “reply to”email.
    However, when I test it and reply to an email sent from the form, it send that reply back to the email address the autoresponder was sent to originally. I’m sure it’s just a setting I can’t figure out.

    Any ideas?

    Thank You,

    Derek
    Derek.Shanks7@Gmail.com
    P: 541.500.9947



    ...
  • Welvin Support Team Lead
    Replied on February 2, 2018 at 10:27 AM

    I have moved your question with autoresponder email into a separate thread, here's the new link: https://www.jotform.com/answers/1370914.