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    Why does it take over 40 minutes to download 28 submissions to Excel?

    Asked by SueJ on October 08, 2012 at 11:21 PM

    I tried to download submissions, omitting any images; just text fields. But after 40 minutes I gave up; it wasn't done yet!!


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    JotForm Support

    Answered by Rodjit on October 08, 2012 at 11:53 PM

    Hi SueJ

    We are truly sorry about that. I have just tried it now (downloading submissions) with more than 100 submissions and I can download them without any problem?

    Are you still experiencing the said problem until now?

    If you want, we can download your submissions for you and send it over your email. Just please give us authorization to do so.

    This happen sometimes when our CDN Servers are experiencing delay problems.


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    Answered by SueJ on October 09, 2012 at 10:14 AM

    I just tried to generate a CSV report, omitting any images, for the same 28 submissions.  It's been 20 minutes, and still not done generating!

    I am really just at a stage of trying out some varieties of reports, trying to see what they will look like, and how I can organize them. Thanks for your offer to send them to me.  Let me know if there's any other solution...

    By the way, I was unable to see what the "More Details' button would tell me - it's been unresponsive.

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    JotForm Support

    Answered by NeilVicente on October 09, 2012 at 10:38 AM


    There is a recently discovered bug with the Export function - the "Generating..." message does not disappear even if the download is already finished. We have already reported this to our developers so this should be rectified soon.

    Anyway, an Excel file with 28 submissions should (optimally) take less than a minute to download. Please check your downloads folder for the file, even if the "Generating" message is still there.

    By the way, I was unable to see what the "More Details' button would tell me - it's been unresponsive.

    Can you please provide more information regarding this other issue?