I have a submission email from you guys, but it says I need a private key

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    Asked on February 01, 2018 at 02:11 PM

    Where do I get my private key to read the email?

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    Answered on February 01, 2018 at 03:22 PM

    Thank you for contacting us.

    The private key is required to decrypt received data when the form is configured to use encryption.

    If you would like to use the form encryption, it is highly recommended to check the next guide:

    Encrypted Forms and How to Use Them

    The private key is supposed to be downloaded when the form encryption is enabled.

    If you do not have the key, my suggestion is to generate a new key-pair to be able to download a new private key. To do this, disable the form encryption, then enable it again with the 'Create encryption keys for me' option.

    Note, that the new key will not decrypt your already received form submission.

    If you need any further assistance, please let us know.