Custom Themes are not saved in Card Form layout

  • Profile Image
    dsid
    Asked on February 01, 2018 at 02:50 PM

    When I save a custom theme, I do not see it populate in the Themes tab. Am I missing something?

  • Profile Image
    Nik_C
    Answered on February 01, 2018 at 03:50 PM

    When you go to https://www.jotform.com/mythemes do you see the theme you created?

    If you do, from there you can Use the theme:

    1517518174Screen Shot 2018-02-01 at 9.49

    And choose the form to which you want to apply it to:

    1517518200Screen Shot 2018-02-01 at 9.49

    We'll wait for your response.

    Thank you!

  • Profile Image
    dsid
    Answered on February 01, 2018 at 04:43 PM
    No, I do not see the themes I saved there. If I try create a theme for my form, I get a message saying: "This form is not compatible with this designer."
    Digital Sign ID, Inc. (DSID)
    Richard Brock
    Co-Founder, COO
    P: 800-407-9188 EXT 501
    digitalsignid.com
    ...
  • Profile Image
    Welvin
    Answered on February 01, 2018 at 06:11 PM

    Your account is set to Cards layout. 

    The Themes in the Designer and Themes in the My Themes section are different from each other. To use a theme from My Themes/Theme Store, you will need to use Classic Layout instead of the Card layout. 

    To switch to the Classic Layout, you need to go to the form settings and choose All Questions in One Page from the Form Layout dropdown:

    I hope that helps. Let us know if you need further assistance.

  • Profile Image
    Welvin
    Answered on February 01, 2018 at 06:26 PM

    I think the problem is related to the Themes in the Form Builder since you were on the Card Layout. I can replicate this, the theme is not available in the Themes section although it says that it is saved. Please confirm. I've created a separate ticket for this. Please confirm if this your problem so I can note it there. 

  • Profile Image
    dsid
    Answered on February 02, 2018 at 10:43 AM
    Yes, that is the issue am I experiencing. Card layout is what I want to use, and it states an option to save theme. But it's obviously not working. Please resolve.
    Digital Sign ID, Inc. (DSID)
    Richard Brock
    Co-Founder, COO
    P: 800-407-9188 EXT 501
    digitalsignid.com
    ...
  • Profile Image
    Welvin
    Answered on February 02, 2018 at 11:00 AM

    I just got a note that this problem is fixed. Please try again and let us know if you see any issues. 

  • Profile Image
    dsid
    Answered on February 02, 2018 at 11:43 AM
    Yes, this is working now. Thank you.
    For the color themes, it would be nice to be able to see the name of the color scheme instead of just Text, Button.

    Thanks.
    Digital Sign ID, Inc. (DSID)
    Richard Brock
    Co-Founder, COO
    P: 800-407-9188 EXT 501
    digitalsignid.com
    ...
  • Profile Image
    Nik_C
    Answered on February 02, 2018 at 11:45 AM

    I will forward your suggestion to our Backend team for further review. And I opened a separate thread for it here: https://www.jotform.com/answers/1371037

    Thank you for suggesting it.

    Cheers!