Custom Themes are not saved in Card Form layout

  • dsid
    Asked on February 1, 2018 at 2:50 PM

    When I save a custom theme, I do not see it populate in the Themes tab. Am I missing something?

    Page URL: https://www.jotform.com/build/73396128829974
  • Nik_C
    Replied on February 1, 2018 at 3:50 PM

    When you go to https://www.jotform.com/mythemes do you see the theme you created?

    If you do, from there you can Use the theme:

    1517518174Screen Shot 2018 02 01 at 9 Screenshot 10

    And choose the form to which you want to apply it to:

    1517518200Screen Shot 2018 02 01 at 9 Screenshot 21

    We'll wait for your response.

    Thank you!

  • dsid
    Replied on February 1, 2018 at 4:43 PM
    No, I do not see the themes I saved there. If I try create a theme for my form, I get a message saying: "This form is not compatible with this designer."
    Digital Sign ID, Inc. (DSID)
    Richard Brock
    Co-Founder, COO
    P: 800-407-9188 EXT 501
    digitalsignid.com
    ...
  • Welvin Support Team Lead
    Replied on February 1, 2018 at 6:11 PM

    Your account is set to Cards layout. 

    The Themes in the Designer and Themes in the My Themes section are different from each other. To use a theme from My Themes/Theme Store, you will need to use Classic Layout instead of the Card layout. 

    To switch to the Classic Layout, you need to go to the form settings and choose All Questions in One Page from the Form Layout dropdown:

    Custom Themes are not saved in Card Form layout Image 1 Screenshot 20

    I hope that helps. Let us know if you need further assistance.

  • Welvin Support Team Lead
    Replied on February 1, 2018 at 6:26 PM

    I think the problem is related to the Themes in the Form Builder since you were on the Card Layout. I can replicate this, the theme is not available in the Themes section although it says that it is saved. Please confirm. I've created a separate ticket for this. Please confirm if this your problem so I can note it there. 

  • dsid
    Replied on February 2, 2018 at 10:43 AM
    Yes, that is the issue am I experiencing. Card layout is what I want to use, and it states an option to save theme. But it's obviously not working. Please resolve.
    Digital Sign ID, Inc. (DSID)
    Richard Brock
    Co-Founder, COO
    P: 800-407-9188 EXT 501
    digitalsignid.com
    ...
  • Welvin Support Team Lead
    Replied on February 2, 2018 at 11:00 AM

    I just got a note that this problem is fixed. Please try again and let us know if you see any issues. 

  • dsid
    Replied on February 2, 2018 at 11:43 AM
    Yes, this is working now. Thank you.
    For the color themes, it would be nice to be able to see the name of the color scheme instead of just Text, Button.

    Thanks.
    Digital Sign ID, Inc. (DSID)
    Richard Brock
    Co-Founder, COO
    P: 800-407-9188 EXT 501
    digitalsignid.com
    ...
  • Nik_C
    Replied on February 2, 2018 at 11:45 AM

    I will forward your suggestion to our Backend team for further review. And I opened a separate thread for it here: https://www.jotform.com/answers/1371037

    Thank you for suggesting it.

    Cheers!