What does the 10 payments limit mean?

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    Asked on February 01, 2018 at 03:26 PM

    Our plan is up for renewal but I'm confused but the number of payments? One of our forms does include a payment option. Does the "receive 10 payments" mean we are limited to receiving 10 paid form submissions, so 10 payments, a month?



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    Answered on February 01, 2018 at 04:36 PM

    Your account is currently subscribed to the Bronze plan. I want to let you know that the subscription renewal has failed for some reason and your account is scheduled to downgrade on February 8th.

    Please change your credit card information if you want to keep the bronze subscription.

    The Payments Limit for the Bronze plan is 10 Payments per month.

    The Submissions Limit for the Bronze plan is 1000 Submissions per month.

    Help Article: Understanding Your Account Usage and Limits

    If you think you will receive more than 10 Payment Submissions per month, please consider changing your subscription plan to a plan that fits your needs.

    Let us know if you have further questions.