Take Photo widget shows a regular file upload field instead of the preview area

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    Asked on February 01, 2018 at 04:32 PM


    I'm testing JotForm and the most important feature for me is the ability to take live photos for the form submission.

    However when opening in chrome/safari it only gives the option to upload an image file.

    Looking at the console it shows that it tries to open then there is a javascript error with the plugin.

    How can this be fixed?


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    Answered on February 01, 2018 at 05:51 PM

    I can replicate this problem. It looks like a problem with security in the browser. I have escalated this thread to our backend team. If we have an update, we will let you know here.

    Screenshot of the error:

    Most of file upload widgets/fields allows you to take a photo. However, there is no preview on most of them. You may consider switching to our basic file upload in the meantime. 

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    Answered on February 02, 2018 at 05:43 AM
    Thank you Welvin!
    Looking forward for the the fix.
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    Answered on April 04, 2018 at 06:57 AM

    Hi the issue has been fixed. This is due to the permission errors of the browser. Make sure to clean up your form cache if you don't get the updates. Please try it again and let us know if the problem persist. We apologize for any inconvenience.

    Widget Team