Clients cannot submit forms

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    NiftyNanny
    Asked on February 01, 2018 at 04:53 PM

    Hi there, several of my clients have been emailing me today, saying that they are unable to submit their form.  That the submit button is not working?  


    I have gone in from both sides and do not see a possible solution.  Is this something on your systems set up side with the new one question per page style?  Have any suggestions?


    Thanks!

  • Profile Image
    david
    Answered on February 01, 2018 at 06:18 PM

    I cloned your form to test and I was unable to reproduce the issue.  I was redirected to PayPal for payment after submitting the form. As far as I can tell, it should be functional.

    https://form.jotform.com/80317486121957

    Is the form embedded to a web page by any chance?  If so, what the the URL of that page.  Also, is there any specific selections to make in the form to reproduce this?  Let us know what you can and we will look into this further.