When I try to export data, the fields I need do not export!!!

  • smarymagyouthministry
    Asked on February 1, 2018 at 5:37 PM

    Help! I'm trying to export data from a form, but the field I need (I am interested in getting involved with ____) will not export.

    Also, when looking at that data on jotform without exporting it, when I click anywhere on the submissions that field disappears completely!! Helppp

    Jotform Thread 1370268 Screenshot
  • smarymagyouthministry
    Replied on February 1, 2018 at 5:43 PM

    I figured it out after an hour of maddening clicks and refreshing. 

    The tiny settings wheel at the top of the page has those fields I needed unchecked, so I checked them and now when I click them they don't disappear!

  • Welvin Support Team Lead
    Replied on February 1, 2018 at 7:10 PM

    It's great to know that you have figured it out. Please let us know if you need further assistance.