What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Various

    Asked by jmgreen on October 09, 2012 at 04:38 AM

    Hi

    I am currently trying out jotform to see if it meets my needs and have created my first form.

    I do though have a number of questions which may determine my further usage:

    1. The basic version is free and can have up to 100 submissions per month.  What happens if the 100 limit is reached? There is a vague possibility that my form will receive this number of submission but I do not want to miss any submissions.  Is it possible to upgrade later in the month if the limit is reached and so still receive submissions?

    2. Is the 100 submissions per month per form or per account.  I am thinking of creating another form that would only have a maximum of 40 or so submissions but if the limit is per account then I had better wait until my current form has 'expired' and is no longer needed.

    3. I understand the permium account is set up on a monthly basis.  Does this mean if I have a form that receives more than 100 submissions in the month i can upgrade just for that month?

    4. I have a number of forms that I am interested in creating - none (or at least very few) of which could receive more than 100 submissions in total let alone in a month.  These relate to various different roles I play e.g. in a church, a charity etc etc.  Obviously at this stage i would prefer to use the basic version.  If the answer to question 1 above is that the limit is per account and not per form then is it OK for me to set up multiple accounts for my different roles with different email addresses associated with each?

    Many thanks

    John

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    JotForm Support

    Answered by liyam on October 09, 2012 at 05:18 AM

    Thank you for posting your inquiries, John.  Here are my answers:

    1. The basic version is free and can have up to 100 submissions per month.  What happens if the 100 limit is reached? There is a vague possibility that my form will receive this number of submission but I do not want to miss any submissions.  Is it possible to upgrade later in the month if the limit is reached and so still receive submissions?

    If the limit for submissions has been reached, you will be notified via email by our system that you have reached your 100th submission and that your account will be temporarily suspended on the next day.  While your account isn't suspended, you will continue to receive submissions.  And also, the temporary suspension of your account will be lifted on the next month, and your submissions counter will be reset to zero.

    2. Is the 100 submissions per month per form or per account.  I am thinking of creating another form that would only have a maximum of 40 or so submissions but if the limit is per account then I had better wait until my current form has 'expired' and is no longer needed.

    Your 100 submissions is on a per account basis.

    3. I understand the permium account is set up on a monthly basis.  Does this mean if I have a form that receives more than 100 submissions in the month i can upgrade just for that month?

    Yes, you can upgrade or downgrade anytime.  Please take note that once you have upgraded, you will have to downgrade your subscription, or let us know if you wish to be downgraded. 

    Once you have made the downgrade, the downgrade will take effect as soon as the subscription that you have paid for expires. To elaborate further, this means that if you have upgraded today, October 9, you can make a downgrade request tomorrow and it will be scheduled by our system to be downgraded on November 9.


    4. I have a number of forms that I am interested in creating - none (or at least very few) of which could receive more than 100 submissions in total let alone in a month.  These relate to various different roles I play e.g. in a church, a charity etc etc.  Obviously at this stage i would prefer to use the basic version.  If the answer to question 1 above is that the limit is per account and not per form then is it OK for me to set up multiple accounts for my different roles with different email addresses associated with each?

    That would be fine.  We don't restrict one IP per account.

    I hope that these answers clearly all your concerns above.  If you have some clarification concerns, or if you have other questions, please do let us know.  We'll be more than happy to assist.

  • Profile Image

    Answered by jmgreen on October 09, 2012 at 07:22 AM
    Thank you for your very speedy response.
    I’m afraid I have another couple of questions regarding building the forms:

    1. I am in the UK – the automatic phone number field has an area code box that only shows 4 digits (although it allows more to be input). Can I change the size of that box so it shows the full UK area code?
    2. I have created a couple of matrixes. Is there a way of resizing the columns? Ideally I would like both matrices to look similar but at the moment they are not due to the size of the text.
    3. Is it possible to resize the text in the left hand column of a matrix – so it is the same size as other text on the form?
    4. In a heading box is it possible to put a line break so the heading goes onto two rows?
    5. In the automatic address fields is it possible to remove any of the pre-set boxes (e.g. state/province)?
    6. Is it possible to have a yes/no question and depending on the answer to either skip or show the next part of the form?
    7. Is it possible for me to create my own “address fields” similar to but different from the pre-set one, but which includes several boxes for address, postcode etc. (i.e. for details of referees etc)
    8. Is it possible to create two columns of fields that are nicely aligned – shrinking the fields allows more than one column but I cannot find a way of setting the second column to start say in the middle of the page.

    Sorry for all the questions. I think I love this programme but need to make sure it can really do what I want before I start make widespread use of it.

    Many thanks
    John

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    JotForm Support

    Answered by liyam on October 09, 2012 at 08:30 AM

    Hello John.  I recommend next time that you create a new topic per question.  Anyway to answer your questions here:

    1. I am in the UK – the automatic phone number field has an area code box that only shows 4 digits (although it allows more to be input). Can I change the size of that box so it shows the full UK area code?

    Yes, you can check the form's HTML source via your browser and identify the class and/or ID of the field and you can modify the size of the text by using CSS injection. You can also provide us the link to the form by posting on another thread and we'll suggest a CSS injection code for it.  

    2. I have created a couple of matrixes. Is there a way of resizing the columns? Ideally I would like both matrices to look similar but at the moment they are not due to the size of the text.

    Yes, similar to my answer to number 1, we can do a CSS injection on your form.  I recommend for you to post a new topic for this with the details so that our team will be able to give you a proper solution.

    3. Is it possible to resize the text in the left hand column of a matrix – so it is the same size as other text on the form?

    Yes, similar to the questions above, it can be modified using the CSS injection.  Please provide us the details on a new thread so we can help you fix this.

    4. In a heading box is it possible to put a line break so the heading goes onto two rows?

    Can you elaborate further what you have in mind on this?  Anyhow, it's also possible either using CSS injection or if you're inserting a line break within the heading statement, simply type the <br> tag in between and press enter to let the next line of the heading text to move down.

    5. In the automatic address fields is it possible to remove any of the pre-set boxes (e.g. state/province)?

    Yes, some fields can be hidden using CSS injection.  If you're having difficulty identifying the field you wish to hide, please let us know the form and which specific field you wish to be hidden and we can provide you the code.  I recommend that you also post this on a new thread.

    6. Is it possible to have a yes/no question and depending on the answer to either skip or show the next part of the form?

    Yes, you can use conditions on your form.  You can check this user guide to know more about conditional logic on forms

    7. Is it possible for me to create my own “address fields” similar to but different from the pre-set one, but which includes several boxes for address, postcode etc. (i.e. for details of referees etc)

    It's possible.  By using the autocomplete field, you can indicate it with specific information so that it will attempt to do an autocomplete whenever the form user is filling up the form. 

    You can find this when you edit your form, and on the left panel click Power Tools to expand the list of fields available in the Power Tools

    8. Is it possible to create two columns of fields that are nicely aligned – shrinking the fields allows more than one column but I cannot find a way of setting the second column to start say in the middle of the page.

    By saying 'in the middle of the page'.  Are you referring to placing the field in the exact middle?  This can be done by CSS injection as well.