Форма "Заказать волшебный планшет"

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    donpedro56
    Asked on February 02, 2018 at 05:31 AM

    Здравствуйте. Создал форму, а сообщения на почтовый ящик не приходят.

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    ashwin_d
    Answered on February 02, 2018 at 06:07 AM

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found that the submission emails are being sent successfully to your email address nih-vv@mail.ru. Please check the logs below:

    [2018-02-02 05:22:40] Submission #3933761594355371716 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    [2018-01-28 12:16:40] Submission #3929689994911511245 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    [2018-01-28 11:41:22] Submission #3929668814914837251 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    [2018-01-28 11:26:27] Submission #3929659864918986258 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    [2018-01-28 11:19:37] Submission #3929655764916300344 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    [2018-01-28 11:06:30] Submission #3929647894916439509 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    [2018-01-28 01:35:46] Submission #3929305454915590027 Form #80263747487366 SENT to nih-vv@mail.ru from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPM folder and see if the emails ended up there.

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.