Microsoft Flow: Flow is not triggering from a submission through a PDF fillable form.

  • Profile Image
    sambouwer
    Asked on February 02, 2018 at 08:50 AM

    Dear Support,

    I have successfully connected my Microsoft Flow to the JotForm trigger as it is working for online submitted forms via the website. Unfortunately, Microsoft Flows are not triggering for forms submitted via the to PDF exported version of the form using the Submit button in the PDF file. Could you please let me know whether this is supported (or not), a known issue, or whether I should check this at Microsoft.

    Kind regards,

    Sam Bouwer

  • Profile Image
    Kevin_G
    Answered on February 02, 2018 at 09:37 AM

    As far as I know the flow should be submitted, but I will ask this to our second level so we can receive an accurate answer about this. 

    We will keep you updated here. 

    Thanks. 

  • Profile Image
    sambouwer
    Answered on February 02, 2018 at 09:38 AM

    Thank you for the quick reply!

     

    [Edit]

     

    Maybe I can clarify my question a bit: the information filled in the PDF is received at JotForm properly, as well as the information filled in on the online form. MS Flow is only triggered via the online form, but not by responses via the PDF form.

  • Profile Image
    ryan
    Answered on February 10, 2018 at 08:45 AM

    We have recently patched a bug in the date field function of our Microsoft Flow service.

    That is what might causing the issue. Could you please try again and do a test submissions via PDF form?

    Please let us know what is the result of your tests.


    Thanks



  • Profile Image
    Sam 
    Answered on February 10, 2018 at 04:24 PM

    Dear Ryan, thank you for your response! I've tested with an existing jotform form and MS flow, but unfortunately both the online form and the pdf form did not trigger the flow. Monday I can test a new form and fresh flow, and I will keep you posted. 

  • Profile Image
    dgulikers
    Answered on February 12, 2018 at 07:55 AM

    Update: tested with online form and PDF form, and both are working! :D

    Thank you so much for the support!

    Kind regards,

    Sam

    (Edit: I see I posted this reply from the wrong account...)

  • Profile Image
    John_Benson
    Answered on February 12, 2018 at 10:22 AM

    Thank you for updating us, Sam. We are glad that the issue has been resolved.

    If you need further help, please contact us again here in the Support Forum.