We have a form field that isn't populating on the submission email

Hello!

We have a form field that isn't populating on the submission email; it's a textbox option where customers can type information in.  Is this just set up wrong? Thanks!

I would suggest re-creating your notification email. First by deleting the current one:

https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

Then re-create it:

https://www.jotform.com/help/25-Setting-Up-Email-Notifications