What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not getting sent

    Asked by Roctohouse on October 09, 2012 at 09:18 AM

    Hi there, emails we're sending from your website are not coming through. Can you advise please.


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    JotForm Support

    Answered by NeilVicente on October 09, 2012 at 09:29 AM

    Your email ended up in our bounce list, due to this:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=
    ies - MCSpamSignature.sa.28.5 - http://www.mimecast.com/knowledgebase/KBID1=

    I went ahead and removed it, so you should be receiving notifications now, especially since you have configured your forms to use noreply@jotform.com as the sender address.

    If the issue still persists, please forward the reason I stated above to your email provider. You may also ask them to add our mail server IP addresses to their whitelist.

    Hope this helps.