- RoctohouseAsked on October 09, 2012 at 09:18 AM
Hi there, emails we're sending from your website are not coming through. Can you advise please.
- JotForm SupportNeilVicenteAnswered on October 09, 2012 at 09:29 AM
Your email ended up in our bounce list, due to this:
Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=
ies - MCSpamSignature.sa.28.5 - http://www.mimecast.com/knowledgebase/KBID1=
I went ahead and removed it, so you should be receiving notifications now, especially since you have configured your forms to use email@example.com as the sender address.
If the issue still persists, please forward the reason I stated above to your email provider. You may also ask them to add our mail server IP addresses to their whitelist.
Hope this helps.