Emails are not getting sent

  • Profile Image
    Roctohouse
    Asked on October 09, 2012 at 09:18 AM

    Hi there, emails we're sending from your website are not coming through. Can you advise please.


    Cheers

  • Profile Image
    NeilVicente
    Answered on October 09, 2012 at 09:29 AM

    Your email ended up in our bounce list, due to this:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=
    ies - MCSpamSignature.sa.28.5 - http://www.mimecast.com/knowledgebase/KBID1=
    0473.htm#554'

    I went ahead and removed it, so you should be receiving notifications now, especially since you have configured your forms to use noreply@jotform.com as the sender address.

    If the issue still persists, please forward the reason I stated above to your email provider. You may also ask them to add our mail server IP addresses to their whitelist.

    Hope this helps.