Account over the limit

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    foodgles
    Asked on February 02, 2018 at 11:18 AM

    I had 1 client fill out my form the others were for a test to make sure it was working correctly, now you are asking me to upgrade? Why?   

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    John_Benson
    Answered on February 02, 2018 at 12:04 PM

    Please take note that the free account can only receive 1 payment submission per month. If you want to increase the payment submission limit, please upgrade your account. You can also wait for the monthly limit reset which happens every first day of the month.

    About the Payment Submissions (monthly), this is the number of submissions that have payment integrations on them. You can check this guide on how to create a payment/order form

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    John_Benson
    Answered on February 02, 2018 at 12:07 PM

    Just to add, I have cleared your payment submission. You can now use your forms and account properly.

    To test your payment form, please follow this guide: https://www.jotform.com/help/390-How-to-Test-your-PayPal-Payment-Form

    If you have questions, please let us know. Thank you.

  • Profile Image
    foodgles
    Answered on March 05, 2018 at 01:43 PM
    John,
    Submitting one free registration a month is ridiculous. You should
    consider at least 3. Thank You.
    ...
  • Profile Image
    John_Benson
    Answered on March 05, 2018 at 02:10 PM

    Yes, we did change the Payment Submission limit for the Free users. You can now receive up to 3 payment submissions to your account. Also, from now on, only the forms with payment fields will be disabled once you reached the payment submission limit. 

    I hope this information helps. If you have questions, please let us know. 

    Thank you.