Problems with payment integration

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    kunzler2
    Asked on February 02, 2018 at 02:38 PM

    I have had several people notify me that they get an error when submitting their form. It seems to be related to the square payment integration. I don't have conditions active that could cause this. Please help.

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    Adrian
    Answered on February 02, 2018 at 02:47 PM

    Can you please give us more information on this?

    Does the error occur before the form is submitted (and prevents submission) or after the form is submitted?

    Do you know what kind of error are they seeing specifically? (error code, error text, screenshot)

    Thank you.

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    kunzler2
    Answered on February 08, 2018 at 11:07 AM

    1518106030Screenshot_20180208-090317_151


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    Richie_P
    Answered on February 08, 2018 at 12:24 PM

    I have cloned your form and tested the square integration over sandbox mode and I was able to successfully submit the form.

    Try using sandbox mode to test your form.

    The error seems related to decline cards.

    You can check  for more information here.generatingerrorstates

    Can you try to use the sandbox mode and submit the form./using-sandbox#generatingerrorstates

    Let us know how it goes.