Problems with payment integration

  • kunzler2
    Asked on February 2, 2018 at 2:38 PM

    I have had several people notify me that they get an error when submitting their form. It seems to be related to the square payment integration. I don't have conditions active that could cause this. Please help.

  • Adrian
    Replied on February 2, 2018 at 2:47 PM

    Can you please give us more information on this?

    Does the error occur before the form is submitted (and prevents submission) or after the form is submitted?

    Do you know what kind of error are they seeing specifically? (error code, error text, screenshot)

    Thank you.

  • kunzler2
    Replied on February 8, 2018 at 11:07 AM

    1518106030Screenshot 20180208 090317 151 Screenshot 10


  • Richie JotForm Support
    Replied on February 8, 2018 at 12:24 PM

    I have cloned your form and tested the square integration over sandbox mode and I was able to successfully submit the form.

    Try using sandbox mode to test your form.

    The error seems related to decline cards.

    Problems with payment integration Image 1 Screenshot 30

    You can check  for more information here.generatingerrorstates

    Can you try to use the sandbox mode and submit the form./using-sandbox#generatingerrorstates

    Problems with payment integration Image 2 Screenshot 41

    Let us know how it goes.