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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can not access my account and change my password nesecito my user is: Castillodelrey

    Asked by guest_22816769508061 on October 09, 2012 at 10:45 AM

    when trying to login with my account tells me the password is incorrect, then when I try to recover the password it says my email is not registered and therefore clear that this happens not registered can help me

    Page URL:

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    Answered by moonzkie on October 09, 2012 at 10:52 AM


    I already sent a password reset for you. Please check your email.

    If you need further inquiries, please feel free to contact us again.

    Thank you.

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    Answered by guest_22816769508061 on October 09, 2012 at 11:18 AM

    Thank you very much for the reply but my mail does not get any notification that is not what happens, and look in spam and nothing, took three days trying, and if I have left that message, my email is administrador@castillodelreyhonduras.com with this account I register and create user Castillodelrey

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    Answered by moonzkie on October 09, 2012 at 11:21 AM

    I sent it to the email registered for castillodelrey, which is: wax2012@gmail.com

    Thank you.

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    Answered by guest_22816769508061 on October 09, 2012 at 11:41 AM

    here is a screenshot of my inbox mail with the message that I get from JotForm when creating the account, not by mail appears that there is some way I debuelvan my mind for me is extremely inportante since the web already working and are sending information on this form

    in this message is the user, but did not send me to enter the password only the user

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    Answered by guest_22816769508061 on October 09, 2012 at 11:51 AM

    truth that mail is not mine and therefore do not know who it may belong and this worries me, could give me the first and last character of the password to remember the password somehow thus solve the problem, if not this can be done

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    JotForm Support

    Answered by Rodjit on October 09, 2012 at 12:36 PM


    I also did a reset password to your email address administrador@castillodelreyhonduras.com with username Castillodelreyhonduras, please check the mention email for the process on how to get back your account.

    And to clarify such, this form http://form.jotform.co/22547182687867 is created to your account castillodelrey with email address wax2012@gmail.com. If you can't still access this accounts please let us know.


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    Answered by Castillodelreyhonduras on October 16, 2012 at 02:51 PM

    I thank you attention to my problem

    but to this day I could not access this form http://form.jotform.co/22547182687867 because as I said before I think, but e wax2012@gmail.com not owned by me and not by that reason, it appears that if you and I'm sure i need to access it that way because it contains important information for our congregation.

    I saw the need to create a new account with the name:Castillodelreyhonduras
    this cueta this also with e administrador@castillodelreyhonduras.com but I have not made ​​this account .... nesecito any way as to recover the
    information sent with the form http://form.jotform.co/22547182687867 to which I have access.

    here I send a mail to capture I get the date and time, and also the user with which I record it is: Castillodelrey
    Capture noreply@jotform.com mail shipping

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    Answered by jeanettebmz on October 16, 2012 at 03:56 PM


    Gracias por contactarnos!

    Entendera que se nos hace dificil darle el acceso de la cuenta cuando la unica direccion de correo agregada es de wax2012@gmail.com

    Habiendo dicho eso, el formulario en question tiene una notificacion que esta destinada a la siguiente cuenta de correo electronico: estadisticasevangelismo@castillodelreyhonduras.com

    Toda sumision del formulario ha sido tambien transferida a esa direccion.

    Tiene usted accesso a este ultima cuenta de correo? Si es asi, por favor contactenos y podriamos ayudarle con su cuenta.

    Esperamos su respuesta!

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    Answered by Castillodelreyhonduras on October 17, 2012 at 11:38 AM
    Si exactamente tengo acceso a esa cuenta
    ya esta cuenta seria la que se encargaria de acceder a la cuenta creada en
    jotform les agradeceria mucho su ayuda con este problema... por que para
    nosotros es de sumo interes
    El 16 de octubre de 2012 14:56, JotForm Support Forum
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    JotForm Support

    Answered by EduardoMendez on October 17, 2012 at 12:08 PM


    He confirmado y su cuenta esta ahora con el e-mail de: estadisticasevangelismo@castillodelreyhonduras.com

    Usted puede, si se le ha olvidado la clave, con esta cuenta recuperar el accesso.  Simplemente escriba la direccion y haga click en el boton de "Forgot your password" en la pagina principal.

    Si tiene algun problema, haganos saber y estaremos aqui para ayudarle.

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    Answered by Castillodelreyhonduras on October 17, 2012 at 12:26 PM
    He realizado lo que acontinuacion me comentaron respecto a que podia
    recuperar mi contrase
    ingrese el correo estadisticasevangelismo@castillodelreyhonduras.com
    pero me aparece un mensaje que me dice que con este correo no existe
    quisiera que me podiran enviar ustedes el correo para recuperaci de
    a el correo estadisticasevangelismo@castillodelreyhonduras.com
    El 17 de octubre de 2012 10:37, Rony Oyuela <
    administrador@castillodelreyhonduras.com> escribi
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    Answered by jeanettebmz on October 17, 2012 at 01:00 PM


    He actualizado tu correo en tu cuenta de Jotform a  estadisticasevangelismo@castillodelreyhonduras.com

    Ahora puedes resetear tu contraseña.  Estamos a la orden si sigues teniendo problemas