- NADICAsked on February 02, 2018 at 05:38 PM
I tried to do our form on my phone and got the message
Payment error 1011. It works when I do it on my computer, so its really weird. Do you know why this happens?
Also, when you respond to this ticket, can I respond via email or do I have to submit another ticket?
- JotForm SupportMikeAnswered on February 02, 2018 at 07:07 PM
According to the WePay Errors page, the 1011 error means that 'The access_token you passed has been revoked'. In theory, it might be related to the outdated WePay credentials on the form.
However, the form is supposed to work in the same way on the desktop and mobile. Do you use an embedded form or a direct form link? In case your form is embedded, please make sure that you have the SSL enabled for your website, since the SSL might be required by WePay.