- futureprocombinesAsked on February 02, 2018 at 11:12 PM
is the limit of payments meaning on different forms or thats the limit of actual times you can get paid through the same form?
- JotForm SupportliyamAnswered on February 03, 2018 at 02:53 AM
The payment limits refer to the number of payments that the account can receive in general. This is regardless to the number of forms on your account. Collectively, any of your forms with payment fields shall constitute one payment submission if any of them receives a payment submission.
So for your account being under Free plan, you can only receive 1 payment submission. And as you have received one payment submission, this caused your account to temporarily barred from receiving submissions.
In any case, I have now first reactivated your account. But I recommend remove or hide your payment field for now to prevent your account from receiving submissions with payment attached. If you wish to receive more submissions, I recommend to upgrade your account.
Feel free to let us know if you have questions.